ICT Support - Schools

Job Title: ICT Support - Schools
Location: Kings Cross London
Salary/Rate: £22 per hour / option to go perm after £40k
Start Date: 28.04.25
Job Type: Contract

Company Introduction

We have an exciting opportunity now available with one of our sector-leading Public Sector clients! They are currently looking for a skilled IT Support to join their team for a six-month contract.

Job Responsibilities/Objectives

Routinely attend school and council sites for the purpose of completing customer requests.
To provide technical support (also known as second line support) in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software
To strive to meet and exceed SLA performance targets
To assist in the provision of more technical support involving specialist areas such as: networks, servers, information integration, information security controls and web solutions
To provide technical services remotely or on customer site ensuring the integrity of changes and the protection of customer data
To manage customer relationships, liaising with Head Teachers, Heads of traded services, and ICT coordinators
To maintain change control documentation
To take ownership of service incidents until resolved escalating where necessary to third-line support staff and suppliers
To assist occasionally in the provision of first-line support, user account administration, Active Directory support, the use of software, compliance of software licences, the procurement of ICT products and services & data recovery
To provide statistics and associated information for performance reports and management information
To keep up-to-date with changing technical knowledge
Following agreed procedures, identify, register and categorise incidents.
Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
Provide first line investigation and diagnosis and promptly allocate unresolved incidents and problems as appropriate.
Maintain the configuration management system, documenting details of all hardware/software items that have been installed, removed or changed so that configuration management records are fully updated and accurate.
Contribute to creation of support documentation.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.