Level 1 Service Desk Support

Job Title: Level 1 Service Desk Support
Location: Bolton, Greater Manchester, United Kingdom (Onsite 5 days a week)
Day Rate: £170 (Inside IR35)
Start Date: 02/12/2024
Job Type: Six Month Contract

I am working with a sector leading consultancy client on a new project and I am looking for a Level 1 Service Desk Support for a six month project. In this position you will need provide first-line technical support to resolve IT-related issues and ensure the smooth operation of IT systems.

Job Responsibilities/Objectives

• Respond to and log support requests via telephone, email, or ticketing system.
• Diagnose and resolve basic hardware, software, and network issues.
• Escalate complex problems to higher-level support teams.
• Maintain accurate records of support activities and resolutions.
• Communicate clearly with users regarding issue status and resolution timelines.

Required Skills/Experience
The ideal candidate will have the following:

• Basic understanding of IT systems (e.g., Windows OS, MS Office).
• Strong communication and problem-solving skills.
• Ability to prioritise tasks in a fast-paced environment.
• Customer-focused approach.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.