SC Cleared ServiceNow Technical Lead - SAM Pro / HRSD / Oracle - Warwick

Location: Working in site in Warwick twice a week
Rate: £545 per day - Inside IR35
Duration: 12 months, with a strong likelihood of extension
Security Clearance: Active SC Clearance mandatory
Contract Type: Contract

The Opportunity

We are currently seeking an experienced SC Cleared ServiceNow Technical Lead to join a major enterprise programme, taking ownership of ServiceNow platform operations, technical governance and production stability.

**Candidates applying must have Active SC Clearance**

This is a senior, hands-on technical leadership position, with a particular focus on ServiceNow Software Asset Management Professional (SAM Pro). You will act as the technical authority and primary escalation point, overseeing complex incidents, production issues, technical designs and platform enhancements across SAM Pro, HRSD, ITSM, IRM and SecOps.

You will also play a key role in ensuring software licensing compliance, maintaining platform stability and providing technical oversight of offshore delivery teams.

Mantory Requirements

• Valid SC Security Clearance.
• Extensive ServiceNow SAM Pro production support experience
• Major incident leadership experience.
• Technical design authority experience.
• HRSD / ITSM platform support experience.
• Offshore team leadership experience.

Essential Skills & Experience

• Extensive hands-on experience with ServiceNow SAM Pro, particularly within enterprise production support environments.
• Strong experience managing major incidents, including P1/P2 escalations and root cause analysis.
• Proven technical design authority experience, including reviewing and approving solution designs.
• Experience supporting ServiceNow HRSD and ITSM modules, ideally alongside IRM and SecOps.
• Experience leading offshore technical teams and overseeing development quality and production releases.
• Strong understanding of software asset management, licensing compliance, ELP calculations, software normalisation and reconciliation.
• Experience with enterprise software licensing, including Oracle, Microsoft, VMware, IBM and Adobe.
• Excellent stakeholder management, communication and technical leadership skills.

Desirable Experience

• Strong Oracle SQL and PL/SQL troubleshooting capabilities.
• Experience investigating complex data integrity, reconciliation and integration issues.
• Oracle licensing and compliance expertise.
• Experience supporting large-scale enterprise ServiceNow environments.

Key Responsibilities

You will lead technical triage and resolution of major incidents, including P1/P2 issues, conduct root cause analysis and ensure effective resolution of complex production defects. You will review and approve technical designs, govern platform changes and releases, and ensure ServiceNow best practices are followed, prioritising out-of-the-box functionality over unnecessary customisation.

A significant part of the role will involve overseeing SAM Pro operations, resolving complex software licensing and compliance issues, managing Effective License Position (ELP) calculations, software normalisation, discovery reconciliation and entitlement management.

You will also provide technical leadership across HRSD, ITSM, IRM and SecOps, assessing integrations, dependencies and potential production impacts. Alongside this, you will lead and oversee offshore technical teams, reviewing code quality, update sets, testing evidence and deployment readiness before changes reach production.

There may also be opportunities to utilise Oracle SQL and PL/SQL skills to investigate data integrity issues, integration failures, performance problems and complex production defects.

If you have extensive ServiceNow SAM Pro experience and are confident operating as a senior technical authority within a complex enterprise environment, we'd be keen to hear from you.