Service Sustainability Programme (SSP) Lead

Service Sustainability Programme Lead

Location: Sheffield - 3 days onsite per week
Rate: £495 per day Inside IR35
Contract: Initial 6 Month Contract

We're looking for an experienced Service Sustainability Programme Lead to take ownership of a defined technology and service portfolio, driving improvements across stability, resilience, recoverability and operational controls.

This is a great opportunity to join a major organisation and lead a high-profile programme focused on reducing operational risk, improving service performance and delivering measurable business outcomes.

Key Responsibilities

• Own the Service Sustainability Programme roadmap and prioritised remediation backlog

• Drive initiatives covering resilience, technical debt, obsolescence, controls, monitoring and recoverability

• Coordinate delivery across Technology, Product, Operations, Cyber, Risk, Change and third-party suppliers

• Lead programme governance, including RAID, dependencies, milestones and steering forums

• Produce clear and concise executive reporting on progress, risks and decisions

• Drive audit and control readiness, ensuring evidence is captured and exceptions are actively managed

• Track benefits including reduced major incidents, improved availability, stronger DR compliance and reduced technical debt

• Influence senior stakeholders, secure resources and remove delivery blockers

Key Deliverables

• SSP roadmap and prioritised remediation backlog

• Service health dashboards and executive reporting

• Governance cadence, RAID and dependency management

• Resilience evidence including DR testing, monitoring and runbooks

• Control uplift plans with clear owners, milestones and evidence

What We're Looking For

• 7 years' experience in technology delivery, programme management, service management, resilience or transformation

• Strong programme/project management and delivery experience

• Practical understanding of operational resilience, DR/BCP, RTO/RPO and failover

• Experience with technology risk, controls, remediation and audit readiness

• Strong stakeholder management and executive communication skills

• Ability to work across infrastructure, cloud and application teams

• Experience managing vendors or third parties

• Strong risk-based approach to prioritisation and delivery

• Experience within a regulated or financial services environment is highly desirable

PRINCE2, Agile, PMP or ITIL certification would be beneficial.

The Opportunity

You'll play a key role in improving the resilience and sustainability of critical technology services, working across multiple teams and senior stakeholders to deliver tangible improvements in stability, risk and service performance.

£495 per day | Sheffield | 3 days onsite per week

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.