1st/2nd Line Support - IT Helpdesk Analyst

We are looking for an 1st Line IT Helpdesk Analyst to join out client in the Motor Vehicle Manufacturing industry.

*The successful candidate will be required to work a weekly shift pattern covering Earlies, Late and Night Shifts*

The shift patterns are 0630-1430, 1430-2230 and 2230-0630.

Job Responsibilities

Earlies, Late and Night Shifts in weekly rotation. Shifts are 8hrs each, all on-site in Dagenham.

First Line Support covering Helpdesk & Desk side support.

Varied role but mainly supporting PC, Printers, Network & Server issues. Also supporting Network switches.

Looking for candidates who have a worked in a high pressure / high stress environments.

Candidates need experience of working with MS Office Suite & raising helpdesk tickets.

Will also be supporting customer specific packages.

Candidates will need to have a good telephone manor and be good at taking notes.

Will also need to be good at passing information over the next shift team.

Working in a team of 3 people.

This person will act as the bridge between the 1^st & 2^nd line.

be good at taking notes.

Will also need to be good at passing information over the next shift team.

Working in a team of 3 people.

This person will act as the bridge between the 1^st & 2^nd line.

Objectives

Providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant
The delivery of specific IT projects within the Plant (new applications, new infrastructure, new hardware etc)
Supporting the IT element of new model launches
Providing a single point of contact for the plant for all IT issues and interfacing with Central IT

Ensuring IT Policy is adhered to across the plant Specifically, this Helpdesk Analyst vacancy covers:
Provide first level Help Desk support across the plant
Responding to phone calls to the Help Desk.
Silas administrative tasks (e.g. resetting passwords, setting up accounts)
Administrative tasks (e.g. modifying access levels)
Resolving software issues (remotely if possible)
Resolving hardware issues o Logging hardware errors in-line with our existing maintenance contracts
Installation of application software on clients

Carrying out start of shift checks
Running back-up services and storing tapes
Carrying out departmental maintenance standards actions
Assist in creating, updating and reviewing Single Point Lessons
Testing network and telephone sockets and equipment data transfers
Following local and corporate Change Control processes
Moving / Installing IT hardware
Setting up conference facilities as and when required
Maintaining an accurate IT stores inventory
Assisting IT Engineers on an as and when required basis Providing hand-over communications / reports as required
Escalating emergency issues outside the plant when required.

Required Skills


Flexibility: Willingness to work flexibly to meet the demands of the company
Self-Starter: Able to operate autonomously on some tasks to deliver
Customer Focus: The candidate will be expected to interface with Plant based customers on a regular basis
Attention to detail. Inventory and procedural work will require a close attention to detail, an ability to follow detailed, sequenced instructions and procedures.
Continuous Improvement Mindset: As the candidate identifies improvements to operational activities, they should feel comfortable making suggestions to improve these practices to their manager and setting out improvements

Disclaimer

Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.