Project Manager - API, GenAI & Identity

Job Title: Project Manager - Customer Onboarding Experience
Location: London - 1 day per week
Salary/Rate: Up to £675 per day inside IR35
Start Date: 02/03/2026
Job Type: 12-month contract

Company Introduction

We are seeking a versatile and experienced Project Manager to a lead critical initiative to support the onboarding of products onto our strategic identity platform. The ideal candidate will excel in managing customer onboarding projects, coordinating cross-functional teams, managing cross project dependencies and facilitating seamless product integration.

The successful candidate will act as the outcome owner, driving delivery through agile practices and cross-functional collaboration. You'll be accountable for delivering measurable business value while ensuring robust governance, stakeholder alignment, and seamless integration with broader technology ecosystem.

About the Project
We are in the middle of transforming our identity space moving our diverse product base from individual security controls per platform to a centralized standard ID. This will enable customers to move seamlessly between systems, as well as provide tighter governance and control over access to both us and our customers who use our platforms.

Each product team needs to work through the onboarding approach and timescales to achieve our strategic goals.

• Lead the project lifecycle from execution to benefits realization
• Translate business strategy into executable delivery plans, aligned with business goals and priorities.
• Collaborate with teams to deliver solutions that align with our strategy.
• Define, scope, and own delivery roadmaps with clear milestones and outcome metrics.
• Ensure that the onboarding supports scalable, sustainable growth and improves our customers experience
• Collaborate closely with product managers, business sponsors, engineers, and data teams to define and align on project objectives, KPIs, and value outcomes.
• Act as a trusted partner to senior stakeholders, ensuring transparency, alignment, and consistent communication across stakeholders at all levels.
• Build strong relationships with product managers, engineers, architects, and executive sponsors to drive alignment across all levels.
• Facilitate transparency, clarity, and decision-making to keep projects on track and stakeholders fully engaged.
• Lead the planning and execution of multiple onboarding projects, ensuring maximum long-term value.
• Define clear roadmaps for all onboarding activities.
• Manage the end to end project, holding teams accountable on the details whilst ensuring that the holistic vision is achieved.
• Ensure scalability, sustainability, and integration into wider technology ecosystem
• Champion agile principles and lead cross-functional squads to achieve delivery commitments.
• Navigate and challenge dependencies across platforms, teams, and domains, ensuring alignment and risk mitigation.
• Manage budgets, forecasts, resourcing, and change with a focus on value delivery, not just outputs.
• Ensure rigorous project governance and reporting in line with standards.
• Proactively identify and manage risks, anticipate and resolve issues, challenge assumptions and implement mitigation strategies early.
• Track and report delivery metrics, escalating challenges with solutions-focused mindset.
• Promote best practices in delivery management and change leadership across the organization.
• Mentor team members and foster a culture of innovation, collaboration, and learning.
• Contribute to building a future-ready platform ecosystem that supports the mission of advancing science, education, and research impact.

Required Skills/Experience
The ideal candidate will have the following:

• Proven experience leading customer onboarding projects end-to-end in a fast-paced, complex environment.
• Mindset to drive the project forward through proactive management of risk
• Strong background in stakeholder management with the ability to influence and align diverse groups.
• Experience driving product vision and strategy into actionable delivery plans
• Excellent strategic thinking, problem-solving, and analytical capabilities.
• Ability to manage budgets, resources, and delivery schedules with discipline and flexibility.
• Strong background in Agile, Lean, or Scaled Agile (SAFe) delivery methods.
• Familiarity with tools like Aha, Jira, Confluence, MS Project, or other delivery management platforms.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.