Service Owner - Virtualisation Team

Job Title: Service Owner - Virtualisation Team
Location: Sheffield or Birmingham - 3 days per week in the office
Salary/Rate: £500 per day inside IR35
Start Date: 23/03/2026
Job Type: Contract until the end of the year

Company Introduction
We have an exciting opportunity now available with one of our sector-leading, Tier 1 banks! They are currently looking for a skilled Service Owner to join their team for a contract until the end of the year.

The IT service owner is responsible for managing and overseeing the delivery of IT services to ensure they meet the needs of the organization and its customers. This role involves collaborating with various stakeholders, managing service performance, and
driving continuous improvement initiatives.

Job Responsibilities/Objectives

• Service Lifecycle Management: Oversee the design, implementation, operation, and improvement of IT services.
• Stakeholder Collaboration: Engage with business and technical stakeholders to ensure service alignment with organizational needs.
• Service Strategy: Develop and implement service strategies, places, and processes to improve service delivery and customer satisfaction
• Performance Monitoring: Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality.
• Capacity Management: Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints. Ensure sufficient capacity is available to meet current and future demands.
• Continuous Improvement: Drive continuous improvement initiatives to enhance service efficiency, reliability and customer satisfaction.
• Incident and Problem Management: Manage and coordinate incident and problem resolution processes, ensuring timely and effective resolution of service issues.
• Change Management: oversee change management activities related to IT services, ensuring the minimal disruption to business operations.
• Service Reporting: produce regular service performance reports and communicate findings to stakeholders.
• Budget Management: Managed service budgets ensuring cost effective delivery of services.
• Compliance and Risk Management: Ensure IT services comply with relevant regulations, policies and standards and manage associated risks.

Required Skills/Experience
The ideal candidate will have the following:

• Strong IT Service Management experience
• Diploma/B.E/B.Tech/M.Tech/M.Sc in Computer Science/IT preferred (or any
• engineering field considered) or equivalent
• ITIL, PMP, or other relevant certifications are highly desirable.
• Strong understanding of IT service management frameworks and best practices
• Excellent communication and interpersonal skills
• Ability to collaborate effectively with cross functional teams and stakeholders
• Strong analytical and problem solving skills
• Experience in managing service performance matrices and KPIs
• Knowledge of incident problem and change management processes
• Budget management and financial acumen
• Knowledge of distributed compute systems especially virtualization platform is preferred

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.