ServiceNow Business Analyst

Job Title: ServiceNow Business Analyst

Location: London, United Kingdom (Hybrid)

Day rate: £400 - £500 (Outside IR35)

Contract: 6-Months

A leading London-based organisation is seeking a skilled ServiceNow Business Analyst to join on a contract basis, supporting ongoing improvements across their ServiceNow platform and wider IT service management capabilities.

This role will play a key part in shaping and delivering enhancements across the platform, working closely with both technical teams and business stakeholders in a collaborative, fast-paced environment.

Key Responsibilities

• Engage with stakeholders across IT and the wider business to capture, analyse, and document requirements
• Translate business needs into clear, actionable specifications for ServiceNow delivery
• Support the delivery of platform enhancements, upgrades, and optimisation initiatives
• Review and improve IT service management processes, including Incident, Change, and Problem
• Lead and support workshops, stakeholder sessions, and user acceptance testing (UAT)
• Act as a key link between technical teams and business users to ensure alignment and clarity

Experience Required

• Proven experience as a Business Analyst working on ServiceNow programmes
• Strong understanding of IT Service Management processes and best practices
• Hands-on experience with ServiceNow modules such as Incident, Change, and Problem
• Excellent stakeholder engagement skills within complex, structured environments
• Previous experience within professional services or similar environments is advantageous

Disclaimer

Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.