ServiceNow Service Mapping Consultant

Job Title: ServiceNow Service Mapping Consultant
Location: Midlands Hybrid - 1 day per week onsite
Start Date: August
Job Type: Contract - Inside IR35

We are seeking an experienced ServiceNow Service Mapping Consultant to support the delivery of ServiceNow ITOM by creating accurate, end-to-end service maps across a complex enterprise environment.

Working closely with Application Owners, Architects and Infrastructure teams, you will analyse application dependencies and build service maps aligned to the Common Service Data Model (CSDM), improving service visibility and impact analysis.

Key responsibilities

• Design and build ServiceNow Service Maps for enterprise applications
• Analyse application architectures, infrastructure dependencies and service relationships
• Configure and enhance Service Mapping patterns
• Validate relationships across Business Services, Application Services, Technical Services and CIs
• Work with technical teams to ensure mapping accuracy and resolve issues
• Support testing, validation and optimisation of Service Mapping solutions

Key experience required

• Strong hands-on experience with ServiceNow ITOM and Service Mapping
• Expertise in ServiceNow Discovery, CMDB and CSDM
• Experience with application dependency mapping and service modelling
• Ability to customise Service Mapping patterns and troubleshoot mapping issues
• Strong understanding of enterprise application and infrastructure architectures

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.