User Researcher

We are looking for an outstanding Senior User Researcher who can make a positive impact, and who wants to contribute to the most demanding and exciting new digital service for the UK government. Let's be clear about the impact of your work - better digital services in government will change the face of public services and have the potential to dramatically transform the future of millions of people.

You have a strong research background, with experience in the full range of user research and design methods and the ability to translate research findings into actionable recommendations and be ready to quickly get to work in an agile multidisciplinary team at HMRC.

You'll be the kind of person who draws value in problem-solving and the opportunity to deliver innovative technology that carries real value for users. You will draw value from collaboration with others, actively seeking input from colleagues and valuing a multidisciplinary team.

You will be passionate about the value of integrating user insights into the design process of a service, channelling your energy and enthusiasm to ensure that quality user research is both carried out and delivered effectively into the design process and final service.

2. Key Responsibilities - list what the person will be doing on a day to day basis:

* Lead on research projects, working with a wider team of Designers, Analysts and Developers to help define and deliver the best methodology to address the specific needs in producing a responsive digital service

* Familiarise yourself with the project's user research work to date and devise a strategy for moving the work forward

* Plan, design and conduct user research sessions on a regular basis, testing both high-level concepts, and aspects of the service as it is designed and developed, and developing and maintaining a picture of the users

* Collaboratively analyse the findings of user research to identify common themes and points of user contention and provide actionable recommendations to the relevant team members.

* Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment

* Use findings of user data to work closely with designers and analysts to iterate the developing service

* Thrive working in an agile environment, using your own creativity, resourcefulness and initiative to maximise the quality of user research and its impact on the service development

* Be visible within the team and be able to engage, build trust and energise a team culture that is responsive to the findings of user research.